A dynamic overflow triage model in an outpatient queuing system
Affiliation:
1. Business School, University of Shanghai for Science and Technology , Shanghai 200093 , China
Abstract
Abstract
In the medical service system, when the number of expert seats is in short supply, it is difficult to make full use of hospital resources by the traditional queuing method. Without changing the existing resources, an overflow model with triage in a Markov queuing system is established by overflowing a part of patients in the expert queue into the general queue under a certain condition to allocate reasonably the capacity of each outpatient. The numerical simulation using ProModel, a simulation software, shows that the average queue length, waiting time and other service indices are better than the traditional models.
Publisher
Oxford University Press (OUP)
Subject
Applied Mathematics,Management Science and Operations Research,Strategy and Management,General Economics, Econometrics and Finance,Modeling and Simulation,Management Information Systems