1. Patient satisfaction—does it matter?;Vuori;Qual Assur Health Care,1991
2. Through the Patient's Eyes;Gerteis,1993
3. Treating patients as individuals;Allshouse,1993
4. A shame about the patient?;Hopkins;Br J Anaesth,2000
5. Patient satisfaction as an indicator of quality of care;Cleary;Inquiry,1988