Reliability and validity of the Arabic version of the Consultation and Relational Empathy (CARE) measure

Abstract

Abstract Purpose Empathy is the ability to communicate an understanding of an individual’s subjective experience. It plays a vital role in the physician–patient relationship and improves clinical outcomes. This increases the importance of measuring and studying empathy in the clinical setting. The Consultation and Relational Empathy (CARE) is a 10-item questionnaire that measures patient assessment of physician’s empathy in primary care. To our knowledge, there are no validated measures of empathy in the clinical setting in Arabic. This study aims at validating the CARE in Arabic. Methods Data collection took place between October 2019 and February 2020. A total of 220 patients completed the questionnaire which consisted of the 10 CARE items, participants’ opinions regarding the importance of each item, demographic information, and information about the consultation. The reliability and validity of the Arabic CARE were measured using Cronbach alpha, item-total correlations, and factor analysis. Construct validity was measured based on the overall patient satisfaction, and their satisfaction with the length of the consultation. Results High Cronbach alpha and item-total correlation reveal the internal consistency and homogeneity of the Arabic version. Our findings showed significant positive correlations between CARE score and each of the characteristics: overall satisfaction with the consultation, duration of the consultation, patients’ satisfaction with consultation duration and whether they would recommend the doctor to others. Conclusion The Arabic version of the CARE measure appears to be valid and reliable. It is available for use in research, education, and assessment of physicians’ empathy.