Getting on track for digital work: Digital transformation in an administrative court before and during COVID-19

Abstract

Abstract This article analyses organizational change and new ways of working in one of our most institutionalized and professionalized contexts—the courts. Here, digital technologies and the implementation of digital work practices carry great promise as they enable more accessible and qualitative services to be produced more efficiently and effectively. While prior studies have shown that institutionalized and professionalized actors are reluctant to respond to change, attempts to change work practices through digital technologies remain understudied. In particular, we do not know how COVID-19 has influenced the motivation and implementation of digitalized work. This article draws on a large Swedish administrative court and its attempts to digitalize its work starting in 2018. We find that several barriers first inhibited a successful transformation of work practices. These barriers were connected to the institution of the court and the institutionalized profession of judges, which worked together in preventing organizational change. However, COVID-19 radically accelerated the digital implementation of work practices and gave rise to two separate re-assessment processes. The first established new motivations for digitalized work, and the second allowed for a new perception of value in digital work. These processes effectively broke down perceived barriers and substantially facilitated a more successful digital transformation of working practices.