Assessing quality of health services with the SERVQUAL model in Iran. A systematic review and meta-analysis

Author:

Teshnizi Saeed Hosseini1ORCID,Aghamolaei Teamur2,Kahnouji Kobra3,Teshnizi Seyyed Mehrdad Hosseini4,Ghani Jalil5

Affiliation:

1. Department of Biostatistics, Shiraz University of Medical Sciences, Shiraz, Iran

2. Social Determinants for Health Promotion Research Center, Hormozgan, University of Medical Sciences, Bandar Abbas, Iran

3. Fertility and Infertility Research Center, Hormozgan University of Medical Sciences, Bandar Abbas, Iran

4. Department of Natural Science and Mathematics, School of Biochemistry, University of Texas at Dallas, Dallas, United States

5. Shahrekord University of Medical Science, Shahrekord, Iran

Publisher

Oxford University Press (OUP)

Subject

Public Health, Environmental and Occupational Health,Health Policy,General Medicine

Reference70 articles.

1. Using creative problem solving (TRIZ) in improving the quality of hospital services;LariSemnani;Glob J Health Sci,2015

2. Hospital services quality assessment: hospitals of Kerman University of Medical Sciences, as a tangible example of a developing country;Nekoei-Moghadam;Int J Health Care Qual Assur,2011

3. Measuring customer service in a private hospital;Bisschoff;Probl Perspectives Manage,2014

4. Alternative measures of service quality: a review;Ladhari;Manag Serv Qual,2008

5. Service quality of private hospitals: the Iranian patients’ perspective;Zarei;BMC Health Serv Res,2012

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