Evaluating treatment process redesign by applying the EFQM Excellence Model

Author:

Nabitz Udo,Schramade Mark,Schippers Gerard

Publisher

Oxford University Press (OUP)

Subject

Public Health, Environmental and Occupational Health,Health Policy,General Medicine

Reference35 articles.

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4. Shortell S , O’Brien J, Carman J et al. Assessing the impact of continuous quality improvement or total quality management: concept versus implementation. Health Serv Res1995; 30 (377):401.

5. Institute of Medicine. Crossing the Quality Chasm. Washington, DC: Institute of Medicine, 2002.

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