A descriptive study of the implementation of the EFQM excellence model and underlying tools in the Basque Health Service

Author:

Sánchez Elena,Letona Jon,González Rosa,García Marbella,Darpón Jon,Garay Josu I.

Publisher

Oxford University Press (OUP)

Subject

Public Health, Environmental and Occupational Health,Health Policy,General Medicine

Reference30 articles.

1. European Foundation for Quality Management. EFQM Excellence Model. Public and Voluntary Sector. Brussels: EFQM, 2003.

2. Stahr H , Bulman B, Stead M. The Excellence Model in the Health Sector: Sharing Good Practice. United Kingdom: Kingsham Press, 2000.

3. Jackson S . Using the EFQM Excellence Model in Health Care: A Practical Guide to Success. United Kingdom: Kingsham Press, 2001.

4. Arcelay A , Sánchez E, Hernández L et al. Self-assessment of all the health centres of a public health service through the European Model of total quality management. Int J Health Care Qual Assur Inc Leadersh Health Serv1999; 12: 54–58.

5. Basque Foundation for Quality. Euskalit http://www.euskalit.net/ingelesa/indexingles.htm Accessed September 2005.

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