How should medical society face patient feedback in online review platforms?-Reference-Cited by-同舟云学术

How should medical society face patient feedback in online review platforms?

Published:2024-07 Issue:3 Volume:36 Page:
ISSN:1353-4505
Container-title:International Journal for Quality in Health Care
language:en
Short-container-title:

Author:

Kaneda Yudai¹^ORCID,Ozaki Akihiko²^ORCID,Tachibana Kazunoshin²³,Wada Masahiro²⁴,Gonda Kenji²,Tanimoto Tetsuya⁵,Shimmura Hiroaki⁶,Jakovljevic Mihajlo⁷⁸⁹

Affiliation:

1. School of Medicine, Hokkaido University , Sapporo City, Hokkaido 0608638, Japan

2. Department of Breast and Thyroid Surgery, Jyoban Hospital of Tokiwa Foundation , Iwaki City 9728322, Japan

3. Department of Breast Surgery, Fukushima Medical University , Fukushima city 9601295, Japan

4. Department of Breast Surgery, Utsunomiya Central Hospital , Usunomiya City 3210953, Japan

5. Department of Internal Medicine, Jyoban Hospital of Tokiwa Foundation , Iwaki City, Fukushima 9728322, Japan

6. Department of Urology, Jyoban Hospital of Tokiwa Foundation , Iwaki City, Fukushima 9728322, Japan

7. UNESCO-TWAS , Trieste, 34151, Italy

8. Shaanxi University of Technology , Hanzhong 723099, China

9. Department of Global Health Economics and Policy, University of Kragujevac 34000, Serbia

Abstract

Abstract In the medical field, the importance of online reviews is escalating. However, the complexity of responding to these reviews is profound, as such anonymous critiques may encompass not only emotionally distressing content but also potentially malicious criticisms directed at healthcare professionals. While recognizing the vital role of patient feedback, there exists a necessity for a collective approach to managing online commentary. This effort seeks to strike a balance between patient satisfaction and the safeguarding of healthcare practitioners and administrative staff. We believe the global medical community must establish guidelines to effectively handle such scenarios, thereby contributing to the sustainability of patient-centered services.

Publisher

Oxford University Press (OUP)

Link

https://academic.oup.com/intqhc/advance-article-pdf/doi/10.1093/intqhc/mzae075/58676255/mzae075.pdf

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