Understanding work in the online platform economy: the narrow, the broad, and the systemic perspectives

Abstract

AbstractThis critical review of research on platform-mediated work argues that platform work studies are too focused on gig and remote work platforms. We introduce a framework that identifies three perspectives on how platforms reorganize work: narrow, broad, and systemic. This framework is used to examine the impact of platform-mediated work on four different aspects of work: management power, work processes, social protection and labor rights, and skills and career prospects.