Artificial Intelligence and Impression Management: Consequences of Autonomous Conversational Agents Communicating on One’s Behalf

Author:

Endacott Camille G1ORCID,Leonardi Paul M2ORCID

Affiliation:

1. Department of Communication Studies, University of North Carolina at Charlotte , Charlotte, NC, 28223, USA

2. Technology Management Program, Phelps Hall, University of California , Santa Barbara, CA, 93106-4020, USA

Abstract

Abstract Artificially intelligent communication technologies (AICTs) that operate autonomously with high degrees of conversational fluency can make communication decisions on behalf of their principal users and communicate with those principals’ audiences on their behalf. In this study, we explore how the involvement of AICTs in communication activities shapes how principals engage in impression management and how their communication partners form impressions of them. Through an inductive, comparative field study of users of two AI scheduling technologies, we uncover three communicative practices through which principals engaged in impression management when AICTs communicate on their behalf: interpretation, diplomacy, and staging politeness. We also uncover three processes through which communication partners formed impressions of principals when communicating with them via AICTs: confirmation, transference, and compartmentalization. We show that communication partners can transfer impressions of AICTs to principals themselves and outline the conditions under which such transference is and is not likely. We discuss the implications of these findings for the study of technological mediation of impression management and formation in the age of artificial intelligence and present propositions to guide future empirical research.

Funder

National Science Foundation

Science of Organizations division

Publisher

Oxford University Press (OUP)

Subject

Linguistics and Language,Anthropology,Developmental and Educational Psychology,Communication

Reference46 articles.

Cited by 13 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3