Collaborative gatekeeping: Consensus-seeking practices among emergency call-takers

Author:

Gillooly Jessica W1ORCID

Affiliation:

1. Department of Sociology and Criminal Justice, Suffolk University Assistant Professor, , Boston, MA , USA

Abstract

Abstract The police are involved in many aspects of social life in the US, and much of their involvement stems from the emergency call-for-service system. Emergency call-takers play a crucial role in this system by filtering out inappropriate caller requests, but prior policing scholarship has overlooked the dynamic, interactional, and improvisational aspects of this work. This article illuminates these elements of gatekeeping by uncovering a set of consensus-seeking practices call-takers deploy over the telephone to collaboratively reframe callers’ problems as policeable or not. These findings help reconceptualize gatekeeping as a more fluid concept than prior scholarship has understood it to be. They also offer new avenues for organizational reform that include the study and dissemination of practices that call-takers use to process calls. Furthermore, these findings encourage agencies to move beyond exclusively rule-bound forms of guidance and pursue a practice-based reform agenda to help redefine the limits of the police role.

Publisher

Oxford University Press (OUP)

Subject

Law

Reference60 articles.

1. The Administration of Criminal Justice in the United States, Study Records;American Bar Foundation,1956

2. ‘Calling the Cops: Police Telephone Operators and Citizen Calls for Service.’;Antunes;Journal of Criminal Justice,1981

3. ‘Participant Observation and Interviewing: A Comparison.’;Becker;Human Organization,1957

4. ‘So as a Constraint on Relevance’;Blakemore,1988

Cited by 2 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3