The Influence of Incidental Similarity on Observers’ Causal Attributions and Reactions to a Service Failure
Author:
Affiliation:
1. School of Hotel and Tourism Management, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong
2. Lindner College of Business, University of Cincinnati
Funder
GRF
Publisher
Oxford University Press (OUP)
Subject
Marketing,Economics and Econometrics,Arts and Humanities (miscellaneous),Anthropology,Business and International Management
Link
http://academic.oup.com/jcr/article-pdf/45/6/1350/28086328/ucy050.pdf
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3. Attention and Automaticity in the Processing of Self-Relevant Information;Bargh;Journal of Personality and Social Psychology,1982
4. Is Empathic Emotion a Source of Altruistic Motivation?;Batson;Journal of Personality and Social Psychology,1981
5. Evidence for Altruism: Toward a Pluralism of Prosocial Motives;Batson;Psychological Inquiry,1991
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