Helpi – An Automated Healthcare Chatbot

Abstract

Due to technological advancements, the healthcare industry has witnessed the emergence of innovative solutions, and one such solution is the healthcare Chatbot. The primary objective of this paper is to create a healthcare Chatbot capable of offering medical assistance to patients. The healthcare Chatbot serves as an AI-based conversational program designed to assist both patients and healthcare providers. The proposed Chatbot, named “HELPI,” functions as a round-the-clock healthcare provider. It utilizes Natural Language Processing (NLP) and Machine Learning (ML) algorithms such as decision trees to analyse user-provided symptoms and accurately detect specific illnesses or diseases. Subsequently, it offers appropriate healthcare recommendations and suggests relevant medications. This broadens HELPI’s capability to address various healthcare-related concerns. In essence, HELPI aims to alleviate the burden on healthcare providers by providing an alternative platform for basic medical advice and support. The success of the HELPI Chatbot lays the foundation for future enhancements. Additional features, such as appointment scheduling, guidance on lifestyle modifications, and medication reminders, could be incorporated to further enhance the Chatbot’s functionality.