A Study on the Influence upon Service Innovation Ability exerted by IT Ability and Knowledge Integration

Abstract

Service innovation is crucial for enterprises to improve customer satisfaction and win market competition, and the interaction and integration of enterprise knowledge are the continuous driving force of innovation. With the rapid development of IT (information technology), IT ability plays an increasingly important role in the process of knowledge integration. Focuses on the logistics industries, this paper makes an empirical study on the relationship among IT ability, knowledge integration and service innovation ability. At the same time, It investigates the impact of market recession on service innovation ability under the epidemic situation. The results show that IT ability has a significantly positive impact on knowledge integration and knowledge integration has the same positive impact on service innovation ability; Knowledge integration has a complete mediating effect on the relationship between IT ability and service innovation, while market recession has no moderating effect on the relations between IT ability and service innovation ability.