Evaluation of ERP Oracle NetSuite Implementation Using the Unified Theory of Acceptance and Use of Technology (UTAUT) Model to Create a Sustainable Business

Abstract

This study aims to evaluate using ERP Oracle NetSuite to support a company’s business processes with the UTAUT model. Oracle NetSuite is the first company engaged in data storage in the cloud. The UTAUT model has four main factors: performance expectations, effort expectations, social influence, and facility conditions, influencing the system’s user acceptance level. The total number of respondents obtained was 84 Oracle Netsuite users, and the data were processed using SEM-PLS. The results of this study indicate that performance expectations significantly affect user intentions, and user intentions significantly affect use behavior. In contrast, effort expectations, social influence, and facilitating conditions do not significantly affect user intentions. This research concludes that the difficulty level using Oracle Netsuite is considered relatively high. However, this system will still be used because management has committed to improving the quality of data processing and analysis, and Oracle Netsuite is deemed sufficient to accommodate this.