The Impacts of English on Business Training: Financial Sector Employees’ Perceptions in Jakarta, Indonesia

Abstract

English is widely used in many areas of life, including business. This condition of using English as a lingua franca also exists in Indonesia. Employees must be prepared to embrace the English language while doing business with overseas companies or employing expats. As a result, employees may find themselves in need of English language training. English employee training is becoming more popular, and more firms are beginning to give it to their employees. Despite its growing popularity, few studies have examined the outcomes and effectiveness of such staff training. This case study investigates employees’ perspectives on English for business training to deepen studies on this subject, particularly in the Indonesian context. This qualitative study used one-on-one interviews with 30 participants from three English for Business training programs to collect data. The findings revealed that English for Business training had a favorable impact on employees and their work performance. This research could help businesses give and facilitate more English training to help their staff grow.