Towards Knowledge-based Smart Service Systems: The Case of a Recommender System for a Cultural Organization

Abstract

Big data and artificial intelligence (AI) lead to a revolution that transforms conventional enterprises into data-driven organizations in which knowledge discovered from big data and processed by AI techniques will be integrated into traditional knowledge in order to provide smart services to business users. Consequently, a major concern is how to design and develop a knowledge-based smart service system for supporting AI-based applications. This paper proposes an approach for elaborating a knowledge-based smart service system and demonstrates the approach with a case study about a knowledge-based smart service system for a cultural organization. The proposed approach includes different layers such as Data-as-a-Service, Information-as-a-Service, Knowledge-as-a-Service, and Insight-as-a-Service.