A Review of Social Media Roles in E-Government

Abstract

The fact showed that social media is a potential and profitable platform to increase public interest in adopting e-government by conducting open interactions with societies. However, despite the many benefits of social media, the risk of using social media still exists if the government cannot control it properly, such as misuse of information by irresponsible people. So, an effective strategy is needed to maximize the advantages and minimize the disadvantages/risks of using social media in e-government. In addition, the success factors of social media in e-government for success in implementation. By taking a systematic review technically in journals published in 2017-2021. The study looks for positive and negative impacts, strategies, and success factors of social media in e-government. The results are obtained from the role, positive and negative impacts, strategies, and success factors of using social media in e-government. Next, it is necessary to carry out the same research based on country/region segmentation by considering economic, political, social, security, and cultural conditions so that the results are even more specific.