Diagnosing National Culture Elements for Successful TQM Implementation: Case Study in Libya

Author:

Shokshok Mostafa Ahmed1,Rahman Mohd Nizam A.2,Dzuraidah Abd Wahab3,Ismail Ahmad Rasdan4

Affiliation:

1. National University of Malaysia (UKM)

2. Universiti Kebangsaan Malaysia

3. International Islamic University Malaysia

4. Universiti Malaysia Pahang

Abstract

This paper is to investigate the current status of national culture variables in Libyan manufacturing companies to furnish a base for TQM framework design. In order to achieve the objectives, an extensive literature review had been carried out, this was followed by a survey questionnaire conducted in major manufacturing industries in Libya (Oil & Gas Sector and Industrial Sector). SPSS software was used for performing the analysis, we found that Libyan manufacturing culture comprises of high power distance, slightly high uncertainty avoidance, long-term orientation and masculine society. We also found that the society is on average of individualistic collectivistic dimension. The findings compared with other studies and suggested for future improvement of the Libyan companies.

Publisher

Trans Tech Publications, Ltd.

Reference25 articles.

1. S. Baidoun: An empirical study of critical factors of TQM in Palestinian organizations. logistics Information Management, Vol. 16(2), pp.156-171 (2003).

2. W.E. Deming: Out of crises, Cambridge, MA, MIT press, (1986).

3. P.B. Crosby: Quality is free: The art of Hassle-Free, New York, McGraw-Hill, (1987).

4. J.M. Juran: Juran on quality by design, New York, the free press, (1992).

5. B.G. Dale: Managing quality, 3rd edn, Oxford, Blackwell, (1999).

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