Improving Productivity in a Bank System by Using Computer Simulation

Abstract

With advent of high technologies, simulation software becomes more applicable between organizations’ managers. Simulation can model the real situation on a visual program. It will make the understanding of system, properly. Nowadays in each organization, the main considered factor is how they can improve its services confidently. This study emphasize on customer satisfaction and reducing the waiting time for customers in a bank service system. The goal of this paper is applying ARENA simulation software for modeling the system and measuring the performances. In addition, three strategies are implemented that each strategy consists of several scenarios. 17 possible scenarios are compared to achieve all kind of results that can be imagined. It would be very helpful for manager to analyzes and compare the results then find the lowest and highest effective element for improvement.