Research on Service Process Improvement Based on Basic Industrial Engineering-Reference-Cited by-同舟云学术

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Research on Service Process Improvement Based on Basic Industrial Engineering

Published:2014-05 Issue: Volume:926-930 Page:3902-3905
ISSN:1662-8985
Container-title:Advanced Materials Research
language:
Short-container-title:AMR

Author:

Gu Feng¹,Sun Yuan Yuan²,Liu Jun Liang³

Affiliation:

1. Nantong Vocational University

2. Jiangsu Province Hospital

3. China University of Petroleum

Abstract

After statistics and analysis of existing service processes, it can be shown that there is much wait and irrational phenomena. Basic industrial engineering theory is applied to improve service process as well as program analysis to analyze and compare service indicators before and after optimization. The results show that the service efficiency can be improved after service process improvement based on basic industrial engineering.

Publisher

Trans Tech Publications, Ltd.

Subject

General Engineering

Link

https://www.scientific.net/AMR.926-930.3902.pdf

Reference6 articles.

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2. Strawderman L, Thomas L R, Babski–Reeves K, et al.: International Journal of Healthcare Technology and Management, Vol. 14 (2013), p.22.

3. Kaewkuekool S, Laemlaksakul V, Wangnoorak T.: Advanced Materials Research, Vol. 658 (2013), p.271.

4. Gastaldi L, Lettieri E, Corso M, et al.: Measuring Business Excellence, Vol. 16 (2012), p.14.

5. Bertolini M, Bevilacqua M, Ciarapica F E, et al.: Business Process Management Journal, Vol. 17 (2011), p.42.

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