Historical Turning Points in Tourism: The Establishment of the Hotel Board in South Africa

Abstract

The concept of "turning points" is increasingly applied to understand the evolution of tourism. Using archival research, it is demonstrated that a significant turning point for the evolution of tourism in South Africa occurred in 1964–1965 with the establishment of the Hotel Board and the beginnings of its operations. From 1928 government legislation produced a hotel industry in which most "hotels" were oriented more to liquor selling than the supply of accommodation services. This trajectory of the hotel industry continued into the 1960s. Arguably, the initiation of the Hotel Board was a turning point in the growth and modernization of the hotel sector and for the tourism industry in South Africa. Undertaken at a period of expansion in the domestic and international tourism industry as well as of rising government awareness as to the potential economic (and political) benefits from expanded tourism promotion the activities of the Hotel Board addressed the long standing shortcomings surrounding the quality and standards of provision of accommodation services in South African hotels. It represented a transition in the character of the tourist hotel in South Africa from one that was formerly dominated by liquor to an institution that—going forward—would be mainly concentrated on the provision of hospitality services.