Methods for Improving the Monitoring System and Rating Evaluation of Branches of a Logistics Company

Abstract

The rapid development of e-commerce and, consequently, the increasing demands and expectations of customers require transport and logistics companies to apply improved methods of managing their activities. The article discusses methods to improve the monitoring system and rating evaluation of the logistics company’s branches on the actual tonnage of loading during the reporting period. The authors propose to establish a boundary value for % of plan fulfillment when calculating rating scores on the basis of statistical methods — the calculation of the confidence interval based on historical data, which will allow to take into account statistically justified deviation of actual results from the planned ones. In addition, the authors propose to evaluate the loading indicator as an integral — to use several indicators for assessing the effectiveness of loading that most accurately and fully reflect the performance of branches. This will allow to take into account not just the implementation of the plan by the branch, but also its achievements in comparison with the same period last year. The conclusion is made about the need to distinguish the reasons for the failure to implement the plan depending on the operating activities of branches and those depending on external factors, which are not related to the operating activities of branches.