Level of Satisfaction Among National Voluntary Community Development Service Program Trainees’ at Wachemo University, Ethiopia: Cross-Sectional Study

Abstract

<i>Introduction</i>: Training is a means to an end, not an end by itself. Training improves the trainees' knowledge, skills, and attitude and should prepare them to engage in governmental and non-governmental economic activities. Knowing the level of national voluntary community development service program trainees' satisfaction can help identify the strength and area that needs improvement. Therefore, this study aimed to assess the level of national voluntary community development service program trainee satisfaction at Wachemo University in 2021. Methods: The cross-sectional survey was conducted from August 29 to September 20, 2021. A total of 442 study participants were enrolled using simple random sampling methods. A structured self-administered questionnaire was used to collect data. The data were entered into Epi-data and then exported to SPSS for statistical analysis, and to summarize the findings, descriptive statistics were applied. The level of satisfaction was assessed after training, and the satisfaction level was dichotomized as good vs. poor. <i>Result</i>: From the total study participants, 303 (75.7%) responded were satisfied with the training approach, and 285 (71.2%) were satisfied with the peace, stability, and services provided at Wachemo University. Three hundred twenty (80%) participants cultured good knowledge from the volunteer service training. The knowledge gained from training had a strong statistical correlation between satisfaction with services provided, training approach, and training materials <i>Pearson’s r=0.937) (p<0.0001).</i> Two hundred seventy-six (69%) of trainees self-reported that the acquired knowledge from training could prepare the trainees for entrepreneurship or employability. <i>Conclusion</i>: In this study, higher proportions of national voluntary community development service program trainees were satisfied with the training approach, training materials, and service provided at Wachemo University. We recommend that all stockholders undertake a tracing study to find how much the knowledge gained in training improves the employability or entrepreneurism of the national voluntary community development service program trainees at Wachemo University.