1. Banja, J. D. (2005). Medical errors and medical narcissism. Sudbury, MA: Jones and Bartlett.
2. Burleson, B. R. (1994). Comforting messages: Significance, approaches, and effects. In B. R. Burleson, T. L. Albrecht, & I. G. Sarason (Eds.), Communication of support: Messages, interactions, relationships, and community (pp. 3-28). Thousand Oaks, CA: Sage.
3. Gottman, J. (1994). Why marriages succeed or fail and how you can make yours last. New York: Simon and Schuster.
4. The logic of message design: Individual differences in reasoning about communication