The Sequential Organization of "Explicit" Apologies in Naturally Occurring English

Author:

Robinson Jeffrey D.

Publisher

Informa UK Limited

Subject

Linguistics and Language,Communication,Social Psychology

Reference91 articles.

1. Atkinson, J. M. & Heritage, J. (1984). Structures of social action: Studies in conversation analysis. Cambridge, England: Cambridge University Press.

2. Workplace reasons for saying you're sorry: Discourse task management and apology in telephone interviews

3. Benoit, W. L. (1995). Accounts, excuses, and apologies: A theory of image restoration strategies. Albany: State University of New York Press.

4. Apologies: Genuine Admissions of Blameworthiness or Scripted, Sympathetic Responses?

5. The Honoring of Accounts

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