The influences of engagement on the perception of quality management systems in the oil and gas industry

Abstract

This article aims to verify the influence of people engagement on the perception of organizational management systems, according to the Job-Demands Resources model in companies in the oil and gas segment that opted to obtain certifications of their management systems through the API (American Petroleum Institute), as well as the benefits of obtaining such engagement and the barriers faced. The research has a qualitative character, and used the triangulation of techniques for obtaining and analyzing data in order to provide an attentive view of the subjective aspects, focusing on the observation of employee involvement, the adoption of good practices and critical success factors in the implementation of the Quality Management System (SGQ)[3]. During the implementation of the SGQ, some challenges were reported with the involvement of employees, need for constant support and feedback, through continuous communication and regarding employees, difficulty in concentrating and prioritizing activities, need for training, more manpower and resistance to change. However, there was a strong positive impact on all the organizations interviewed, contributing to internal improvement, increased customer satisfaction, good reputation, efficient relationship with suppliers, greater control of processes and productivity. It is expected to have contributed to the elaboration, by organizations in the sector, of new people management approaches that strengthen the employee-company relationship, as well as through the exposed questionnaire, a diagnostic mechanism that can be applied in the future by organizations.