BACKGROUND
Communicating strategically is a key issue for health organisations. Over the past decade, healthcare communication via social media and websites has generated a great deal of studies, examining different realities of communication strategies. When it comes to systematic reviews, there is, however, fragmentary evidence on this type of communication.
OBJECTIVE
The aim of this systematic review was to summarise the evidence on Web institutional health communication for public health authorities to evaluate possible aim-specific key points based on these existing studies.
METHODS
Guided by the PRISMA statement, we conducted a comprehensive review across two electronic databases (PubMed and Web of Science) from January 2011 until 7 October 2021, searching for studies investigating institutional health communication. Two independent researchers reviewed the articles for inclusion, and assessment of methodological quality was based on the Kmet appraisal checklist.
RESULTS
Seventy-eight articles were selected. Most of the studies targeted health promotion/disease prevention (n=35), followed by crisis communication (n=24), general health (n=13), and misinformation correction/health promotion (n=6). Engagement and message framing were the most analysed aspects. Few studies focused on campaign effectiveness. Only 18 studies had an experimental design. Kmet evaluation was used in order to distinguish studies presenting a solid structure from lacking studies. In particular, considering the 0·75-point threshold, out of 74 studies, 28 were excluded (37·8% of the total). Studies above this threshold were used to identify a series of aim-specific and medium-specific suggestions, as communication strategies employed differ quite greatly.
CONCLUSIONS
Overall, findings suggest that no single strategy works best in the case of Web-based healthcare communication. The extreme variability of outcomes and the lack of a unitary measure for assessing the end-points of a specific campaign or study leads us to reconsider the tools we use to evaluate the efficacy of Web-based health communication.