BACKGROUND
Remote patient monitoring (RPM) is an option to manage the care of patients continuously in the comfort of their home or location outside of the hospital and clinics. Patient engagement with the RPM program is essential to accomplish successful outcomes and high quality of care. When relying on technology to facilitate monitoring and shifting disease management to the home environment, it is important to understand the patients' experience to enable quality improvement.
OBJECTIVE
This study aims to describe patients' experience and overall satisfaction with acute and chronic condition RPM programs at a multi-site, multi-regional health care system.
METHODS
Between January 1, 2021, and August 31, 2022, a patient experience survey was delivered via email to all the patients enrolled in the RPM program. The survey encompassed 19 questions across four categories regarding comfort, equipment, communication, and overall experience, as well as two open-ended questions. The descriptive analysis of the survey response data was carried out using frequency distribution and percentages.
RESULTS
Surveys were sent to 8,535 patients; 3,331 started the survey, and 3,128 completed it, representing a response rate of 36.6% and a completion rate of 93.9%. Of those patients who completed the survey, 89% agreed or strongly agreed that the program helped them feel comfortable managing their health from home. Furthermore, 94% stated being satisfied with the RPM program and felt ready to graduate when they met their program goals. Additionally, the confidence patients have in this model of care was confirmed by the 93% of participants who will recommend RPM to people with similar conditions.
CONCLUSIONS
This multi-site, multi-regional RPM program has become a reliable healthcare delivery model for management of acute and chronic conditions outside the hospital and clinic. Program participants report an excellent overall experience and a high level of satisfaction managing their health from the comfort of their home environment.