BACKGROUND
When older adults (OAs) can no longer remain at home, they have a choice between several types of geriatric institutions: residential facility (RF) or nursing home (NH). For several years now, thanks to the development of interactive televisions (iTVs), social link functions have been accessible directly on a TV screen, a tool already integrated into the residents’ room. Acceptance of technologies has been widely documented in the literature, specifically targeting older users, or iTVs by incorporating factors from the innovation resistance model.
OBJECTIVE
The main aim of this research was to enrich existing models of innovations acceptance by OAs living in different settings.
METHODS
User tests were carried out to identify the factors involved in the acceptance of an iTV by OAs living at home, in NH, and in RF. A total of 32 OAs were interviewed between November 2022 and June 2023. The acceptance model used for this study is an extended version of the Technology Acceptance Model (e-TAM) including the following factors: intention to use, perceived usefulness, perceived ease of use, user resistance, anxiety, facilitating conditions and user characteristics.
RESULTS
The deductive qualitative analysis based on this extended version of the TAM helped to identify 33 concepts categorized according to the factors of the e-TAM.
CONCLUSIONS
This study has contributed to the literature on the acceptance of iTVs by OAs living at home and in geriatric institutions, in particular by enriching existing models and proposing new avenues for reflection.