A multiple methods approach in user-centered design for designing and evaluating a prototype of a data collection tool to submit information about incidents of violence against sex workers (Preprint)

Abstract

Sex workers face an epidemic of violence in the United States. However, violence against sex workers (VASW) in the United States is underreported. Sex workers hesitate to report to police because they are frequently punished; therefore an alternative for reporting is needed.

Apply human-centered design methods to create and evaluate the usability of the prototype interface for ReportVASW and identify opportunities for improvement.

Evaluation methods included cognitive walkthrough, System Usability Scale (SUS), and heuristic evaluation.

This study explores the barriers and enablers of implementing ReportVASW, with particular attention to ways to improve the data collection tool. End users were enthusiastic about the idea of a website to document VASW. Multiple methods identified multiple issues to address.

Many opportunities to improve the interface were identified. Most changes are not overly complex and the majority are aesthetic or minor. Development of the ReportVASW data collection tool is worth pursuing.