BACKGROUND
The greatest stressor for outpatients is the waiting time before an examination. If the patient is able to use their smartphone to check in with the reception, the patient can wait for their examination at any location, and the burden of waiting can be reduced.
OBJECTIVE
This study aimed to report the system design and post-introductory outcomes of the Tori RinRin (TR2) system that was developed to reduce outpatient burden imposed by wait times before examination.
METHODS
The TR2 system was introduced at Tottori University Hospital, a large medical facility that accepts a daily average of 1,500 outpatients. The system, which links the hospital’s electronic medical record database with patients’ mobile devices, has the following two functions: 1) GPS-based examination check-in processing and 2) sending appointment notification messages via a cloud notification service.
In order to evaluate the usefulness of the TR2 system, we surveyed the utilization rate of the TR2 system among outpatient, implemented a user questionnaire and polling the average time required for patients to respond to call notifications about their turn.
RESULTS
The 3 months average of TR2 users 9 months after the TR 2 system introduction was 17.9% (81,066 of 14,536 patients). In an investigation of 363 subjects, the mean examination call message response time using the TR2 system was 31 seconds (median 14 seconds). Among 166 subjects who responded to a user survey, 86.7% (144 of 166 patients) said that the system help reduce the burden of waiting time.
CONCLUSIONS
The app allowed 17.9% of outpatients at a large medical facility to check in remotely and wait for examinations anywhere. Hence, it is effective in preventing the spread of infection, especially during pandemics such as the coronavirus disease. The app reported in this study is beneficial for large medical facilities striving to reduce outpatient burden imposed by wait times.
CLINICALTRIAL