1. The Beryl Institute2018-01-02Defining patient experience
http://www.theberylinstitute.org/?page=DefiningPatientExp
2. Dr Foster2010Intelligent board: patient experience
http://drfosterintelligence.co.uk/wpcontent/uploads/2011/06/
3. Department of Health2013The NHS outcomes framework 2013/14
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/213055/121109-NHS-Outcomes-Framework-2013-14.pdf
4. Measuring Patient Experience: Concepts and Methods
5. The Picker Patient Experience Questionnaire: development and validation using data from in-patient surveys in five countries