1. Centers for Medicare & Medicaid Services2018-03-27HCAHPS: Patients' Perspectives of Care Survey
https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS.html
2. Consumer health information seeking on the Internet: the state of the art
3. A Changing Landscape of Physician Quality Reporting: Analysis of Patients’ Online Ratings of Their Physicians Over a 5-Year Period
4. Public Awareness, Perception, and Use of Online Physician Rating Sites
5. KeckleyPCoughlinSEseliusLState Coverage Initiatives20112018-03-272011 Survey of Health Care Consumers in the United States: Key Findings, Strategic Implications
http://www.statecoverage.org/files/Deloitte_US_CHS_2011ConsumerSurveyinUS_062111.pdf