The Influence of Information Technology on Knowledge Management in Organizations: a Comprehensive Review

Abstract

Knowledge management (KM) is the driving force for economic and social progress in organizations. The growth of any organization in any sector depends on the application and improvement of knowledge management. It is not easy to implement knowledge management as a task of an organization due to the culture of the individual, the roles of the organization and the lack of infrastructure available to support the processes of knowledge management. Besides, the application of knowledge management in an organization requires expert in human resource development and strong managers to encourage employees to adopt the processes of knowledge management. For this reason, this review attempts to review the use of IT tools in the knowledge management process. This improves the organization's culture, the organization's performance, and the organization's infrastructure. This paper also discusses the KM model of each organization to apply KM in its work. This model can be generalized to any organization that wants to improve its work. The impact of the model can be seen on the financial issues of the organization, leadership and innovation within the organization, and improving productivity. The advantages of using IT in KM are mentioned and discussed. This review shows that there are six advantages of applying IT tools with knowledge management in organizational work and that is to improve understanding of data, especially when dealing with decision-making and data management. At the end of this paper, tools commonly used in knowledge management are discussed. Applying IT tools to the work of an organization can enhance knowledge sharing among employees. It can also enhance productivity and innovation in the organization.