The Moderating Effect of the Demographic Variables on the Relationship between Burnout Syndrome and the Management of Conflicts

Abstract

Burnout syndrome phenom and conflict management strategies have been one of the broadly investigating organizational concepts in today's contemporary business environment. The boost in organizational productivity and effectiveness depends highly on employees’ and managers’ performance. Thus, it is crucial and necessary to measure how superiors manage their conflicts. In this research, the correlation between burnout syndrome (BS) and conflict management (CM) was searched as part of demographic factors. Hereof, the effect of BS on CM and CM’s sub-dimensions had been analyzed. Furthermore, the moderator effect of Working Years & Number of Direct Reports demographic variables on the interaction between BS and CM was studied. The research’s population consists of international subsidiary companies’ (ISC) workers in Turkey whilst the practice population is restricted to the region, number of workforce and titles. Before the full-scale study, the pilot research was done with 75 respondents. Using the random sampling method, the main research used data from 300 questionnaires. Outcomes indicated that the level of BS of ISC’s first-line managers has a meaningful, powerful effect on CM and its sub-dimensions. Additionally, Working Years and Number of Direct Reports variables moderate the relationship between these two conceptual structures. This study will make organizations aware of the BS and demographic factors for managing conflicts successfully, particularly at international firms.