Proposing a Conceptual Model of Corporate Reputation Associated with Relationship Marketing and Customer Loyalty

Abstract

<p>Based on the theory of reasoned action and Money and Hillenbrand’s call to study corporate reputation in light of its antecedents and consequences, this article proposes a model in which corporate reputation is a core variable. The proposed model depicts relationship marketing as an independent variable, customer loyalty as a dependent variable, and the cognitive and affective factors of corporate reputation as mediating variables. This research is a conceptual contribution to global research on corporate reputation from the perspective of its implications on building marketing strategies and the positive consequences on a firm’s performance.</p>