1. Bilyk, O., and Hudimova, N. (2011). Rozdumy shchodo otsiniuvannia yakosti roboty biblioteky [Reflections on the evaluation of library work quality]. Bibliotechna Planeta, 4, 28-32. [In Ukrainian].
2. Vasilenko, O. M. (2012). Voprosy sotcialnoi effektivnosti bibliotechnoinformatcionnoi deiatelnosti: problemy formirovaniia sbalansirovannoi sistemy pokazatelei bibliotechnoi statistiki [Issues of social efficiency of library and information activities: problems of forming a balanced system of library statistics indicators]. Biblioteki natcionalnykh akademii nauk: problemy funktcionirovaniia, tendentcii - Libraries of National Academies of Sciences: problems of functioning, tendencies of development, 10, 116-129. [In Russian].
3. Cook, C., Heath, F., and Thompson, B. (2000). August 13-18 Novaia kultura otcenki: predvaritelnyi doklad ob obzore kachestva obsluzhivaniia Assotciatcii nauchnykh bibliotek [A new evaluation culture: a preliminary report on the quality of service of the Association of Scientific Libraries]. 66-th IFLA Council and General Conference. Retrieved from https://archive.ifla.org/ IV/ifla66/papers/028-129r.pdf. [In Russian].
4. Linden, I. L. (2008). Novyi instrument otcenki kachestva bibliotechnogo obsluzhivaniia - SERVQUAL / LibQUAL [A new library service quality assessment tool - SERVQUAL / LibQUAL]. Nauchnye i tekhnicheskie biblioteki, 4, 45-54. [In Russian].
5. Matsei, O. O. (2012). Pokaznyky efektyvnosti roboty bibliotek. Systema mizhnarodnykh standartiv yakosti u bibliotechnomu zastosuvanni [Performance indicators of libraries. The system of international quality standards in library application]. Biblioteka v osvitnomu prostori, 14. Retrieved from http://lib.khnu.km.ua/about_library/metodob/Buleten14/buleten14.htm#met. [In Ukrainian].