THE MEDIATING ROLE OF JOB SATISFACTION AND PRESENTEEISM IN THE RELATIONSHIP BETWEEN JOB STRESS AND TURNOVER INTENTION: AN APPLICATION IN FAMILY HEALTH CENTRES

Abstract

In this study, it was aimed to examine the relationship between job stress and turnover intention and the mediating effects of presenteeism and job satisfaction in this relationship. The research was conducted on healthcare professionals working in family health centres in Erzincan province and a total of 163 people, including 68 physicians, 34 nurses, 37 midwives and 24 other healthcare professionals (laboratory, emergency medical technician, etc.) were reached. The questionnaire method was used as a data collection tool in the study. The data were analysed using SPSS 25.0 program with PROCESS Macro 4.1 plug-in and the SPSS 24.0 AMOS program. Mediation analysis was performed using the Bootstrap method at 95% confidence interval. As a result of the analysis, it was determined that job stress has a significant positive effect on turnover intention and presenteeism variables and a significant negative effect on the job satisfaction variable. In addition, it was found that presenteeism had a positive effect on turnover intention and job satisfaction had a negative effect on turnover intention. Finally, it was concluded that the relationship between job stress and turnover intention is mediated by presenteeism and job satisfaction.