Patient journeys: the process of clinical redesign

Author:

Ben‐Tovim David I12,Dougherty Melissa L1,O’Connell Tony J3,McGrath Katherine M3

Affiliation:

1. Flinders Medical Centre, Adelaide, SA.

2. Flinders University, Adelaide, SA.

3. NSW Health, Sydney, NSW.

Publisher

AMPCo

Subject

General Medicine

Reference12 articles.

1. Redesigning Work Processes in Health Care: Lessons from the National Health Service

2. Picker Institute Europe[website].http://www.pickereurope.org(accessed Sep 2007).

3. Redesigning care at the Flinders Medical Centre: clinical process redesign using “lean thinking”;Ben‐Tovim DI;Med J Aust,2008

4. Triage nurses’ decisions using the National Triage Scale for Australian emergency departments

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