Author:
Jaska Patrick,Johnson Don Bosco Adarsh,Nalla Jithender,Reddy Nandikonda Vinod Kumar,Tadisina Raghavender
Abstract
Customer service is an important aspect of the service supply chain. Radio frequency identification (RFID) can be used to improve customer service in the service supply chain. This paper examines the use of RFID in the service supply chain by examining case studies and illustrating RFID usage with respect to both internal and external customer service.
Cited by
8 articles.
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