Abstract
This study examines the behavior of consumer in fast food industry. The customer psychology strongly effected from other customer’s word of mouth, review’s and pricing policy of a company. In this study, we examine the consumer psychology with three factors (referent price, referent deservingness and fair pricing). The three factors become a cause to reduce the anger of consumer and due to this customer satisfy from the operations of fast food industry. We distribute more than 300 questionnaire for analyze our research hypothesis. After analyze we conclude that referent price does not impact on customer anger but it impact on satisfaction of customer. The referent deservingness and price fairness has significant impact on anger of customer and satisfaction of customer. This study provides useful information to fast food sector regarding customer psychology.
Publisher
Centre for Research on Islamic Banking and Finance and Business
Reference66 articles.
1. Ashworth, L., & McShane, L. (2012). Why do we care what others pay? The effect of other consumers' prices on inferences of seller (dis) respect
2. and perceptions of deservingness violation. Journal of Retailing, 88, 145–155. https://doi.org/10.1016/j.jretai.2011.10.004.
3. Abeyta, A. A., Routledge, C., & Sedikides, C. (2017). Material meaning: Narcissists gain existential benefits from extrinsic goals. Social Psychological and Personality Science, 8(2), 219-228.
4. Atmaja, G. K. K., & Yasa, N. N. K. (2020). The Role of Customer Satisfaction in Mediating the Influence of Price Fairness and Service Quality on the Loyalty of Low Cost Carriers Customers in Indonesia. International Research Journal of Management, IT and Social Sciences, 7(5), 149-159.
5. Adam, H., & Brett, J. M. (2018). Everything in moderation: The social effects of anger depend on its perceived intensity. Journal of Experimental Social Psychology, 76, 12-18.