IoT and cybersecurity as success factors for B2B customer service

Author:

Kern Manuel,Bauer Tim,Schmäh Marco,Götz Oliver

Publisher

Springer Fachmedien Wiesbaden GmbH

Subject

General Earth and Planetary Sciences,General Environmental Science

Reference20 articles.

1. Ali S, Bosche A, Ford F (2018) Cybersecurity is the key to unlocking demand in the Internet of things. Bain & Company. https://www.bain.com/insights/cybersecurity-is-the-key-to-unlocking-demand-in-the-internet-of-things/. Zugegriffen: 18.08.2023

2. Bravos G, Cabrera AJ, Correa C, Danilovic D, Evangeliou N, Ezov G, Gajica Z, Jakovetic D, Kallipolitis L, Lukic M, Mascolo J, Masera D, Mazo R, Mezei I, Miaoudakis A, Milosevic N, Oliff W, Robin J, Smyrlis M et al (2022) Cybersecurity for industrial Internet of things: architecture, models and lessons learned. IEEE Access 10:124747–124765. https://doi.org/10.1109/ACCESS.2022.3225074

3. Chui M, Collins M, Patel M (2021) IoT value set to accelerate through 2030: Where and how to capture it. McKinsey & Company. https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/iot-value-set-to-accelerate-through-2030-where-and-how-to-capture-it. Zugegriffen: 18.08.2023

4. Costello K, LoDolce M Gartner survey reveals 86 % of B2B customers expect companies to be well-informed about their personal information during service interactions. https://www.gartner.com/en/newsroom/press-releases/2022-05-13-gartner-survey-reveals-b2b-customers-expect-companies-to-be-well-informed. Zugegriffen: 18.08.2023

5. de Diego S, Regueiro C, Maciá-Fernandez G (2021) Enabling identity for the IoT-as-a-service business model. IEEE Access 9:159965–159975. https://doi.org/10.1109/ACCESS.2021.3131012

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