Assessment of digital literacy of civil servants

Abstract

In the modern social world, there are various trends associated with digitalization, aimed primarily at the development and implementation of digital technologies in various spheres of society. Civil servants as a socio-professional group are developing, adapting to new unknown digital technologies. Currently, there is a problem of insufficient development of digital literacy among civil servants. This is evidenced by ongoing research, regulatory documents. The purpose of the study is to assess the level of digital literacy of civil servants, the subject of the study is the features of digital literacy in public administration. The scientific article used the methods of empirical sociological research: analysis of documents, the purpose of which is to study currently possible studies, scientific publications on the topic of digital literacy of civil servants and testing, the purpose of which is to assess the level of digital literacy among civil servants of the Government and the Presidential Administration of the Russian Federation. The results of the study are as follows: the analysis of respondents' responses showed that the respondents' most pronounced competence is "The ability to collect, process and analyze information data" (71.03%). The reason for this was the forced work with a large volume of incoming information in government agencies. The competence "The ability to use digital tools to ensure the cybersecurity of state structures" was the least important (38.11%). This suggests that most government employees are not familiar enough with the tools of using antivirus programs, two-factor authentication systems, password protection and do not take the existing threats to government systems seriously enough. The following recommendations are proposed based on the results of the study: to include in the programs and plans for the professional development of civil servants of a practice-oriented nature aimed at the formation and development of digital literacy, to develop competency models for specific categories of civil servants, to develop a special motivation system for civil servants, including material incentives, as well as non-material motivation.