Parent Satisfaction with Emergency Dental Services at a Pediatric Dental Clinic in the West Indies

Abstract

ABSTRACT Purpose This study aimed to evaluate levels of parental satisfaction with dental care at a hospital based pediatric dental clinic. Methods Cross sectional questionnaire-based survey of 115 parents/guardians of children attending a pediatric dental clinic. Demographic information collected in a self-administered modified version of the Dental Visit Satisfaction Scale questionnaire. Overall level of satisfaction with care measured on a response scale ranging from very satisfied to not satisfied. Parents’ opinions regarding specific aspects of the visit also assessed. Results Majority (82%) of respondents were female. 48.8% were between the ages 31-40. 52% participants had at least secondary school education. 90 % were very satisfied with their child's treatment. Parents were most satisfied with the explanation of their child's problem and perceived level of competency of the dentist. Conclusion Levels of satisfaction with this service were high and seem to be related primarily to the quality of dentist-patient interaction.