Good Governance via E-Governance: Moving towards Digitalization for a Digital Economy

Abstract

E-governance has become a well-celebrated trend in developed countries for the last three decades. It is considered an effective instrument to ensure good governance practices in any state. According to the digital state survey, the USA ranked highly in e-governance delivery, Europe ranked second, and Asia ranked third in e-governance among all other regional entities. However, this survey ranked countries on social measures such as e-democracy, e-commerce, e-revenue, e-taxation, etc. Information and communication technology (ICT) has brought a revolutionary change in the performance of governments all over the world. Governments are using ICT for multiple purposes, i.e., they use Government to Employee technology (G2E) to make their communication and correspondence efficient with their employees; they use Government to Government technology (G2G) to make their record-keeping procedures smooth and efficient; and they use Government to Business (G2B) and Business to Government (B2G) technology to create ease in doing business and attract local and foreign investors for economic development. Governments use government-to-citizen technology (G2C) to make service delivery more efficient, responsive, and end-user-friendly. However, for a long time, governments remained reactive to e-governance strategies, but this trend has changed. Now, they are proactive in adopting the e-governance model to ensure better social indicators and a corruption-free society. This study used the descriptive approach to describe the various initiatives undertaken by the current government to enhance the service delivery of the public sector. Therefore, this study has several implications for policymakers wishing to analyze the output of technological initiatives undertaken for good governance.