1. Division of Pulmonary, Critical Care and Sleep Medicine, Mount Sinai Hospital, New York, New York, USA.
2. Department of Educational and Psychological Studies, University of Miami, Coral Gables, Florida, USA.
3. Office of Patient Experience and Edward P. Lawrence Center for Quality and Safety, Massachusetts General Hospital and Massachusetts General Physicians Organization, Boston, Massachusetts, USA.
4. Massachusetts General Hospital Patient and Family Advisory Council, Boston, Massachusetts, USA.
5. Department of Psychiatry, Massachusetts General Hospital, Boston, Massachusetts, USA.
6. Harvard Medical School, Boston, Massachusetts, USA.
7. Division of Palliative Care and Geriatric Medicine, Massachusetts General Hospital, Boston, Massachusetts, USA.