Texting at a Child Helpline: How Text Volume, Session Length and Duration, Response Latency, and Waiting Time Are Associated with Counseling Impact
Author:
Affiliation:
1. Department of Psychology, University of Copenhagen, Copenhagen, Denmark.
2. International Strategy & Marketing, University of Amsterdam Business School, Amsterdam, Netherlands.
Publisher
Mary Ann Liebert Inc
Subject
Computer Science Applications,Human-Computer Interaction,Applied Psychology,Communication,General Medicine,Social Psychology
Link
https://www.liebertpub.com/doi/pdf/10.1089/cyber.2019.0100
Reference43 articles.
1. 1. The United Nations. (1989) Convention on the rights of the child. Treaty Series, Vol. 1577. New York: The United Nations, p. 3.
2. Children’s experiences with chat support and telephone support
3. Counseling children at a helpline: chatting or calling?
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