A Qualitative Analysis of Library Chat Reference Transcripts: Examining Engineering Student Queries within the Information Seeking Process
Author:
Affiliation:
1. Arizona State University
Publisher
ASEE Conferences
Reference32 articles.
1. Armann-Keown, V., Cooke, C. A., & Matheson, G. (2015). Digging deeper into virtual reference transcripts. Reference Services Review, 43(4), 656–672. https://doi.org/10.1108/RSR-04-2015-0024
2. Belanger, J., Collins, K., Deutschler, A., Greer, R., Huling, N., Maxwell, C., Papadopoulou, E., Ray, L., & Roemer, R. C. (2016). University of Washington Libraries chat reference transcript assessment. https://dlib.lib.washington.edu/assessment/projects/chat-reference-assessment-project-2014-2016-final-report
3. Dodson, S. (2023). Tracing Information Use Over Time: A Comparative Study of Undergraduate Engineers. Proceedings of the Association for Information Science and Technology, 60(1), 938–940. https://doi.org/10.1002/pra2.904
4. Dommermuth, E., & Roberts, L. (2022). Listening to first generation college students in engineering: Implications for libraries & information literacy. Communications in Information Literacy, 16(2). https://doi.org/10.15760/comminfolit.2022.16.2.2
5. Douglas, K. A., Van Epps, A. S., Mihalec-Adkins, B., Fosmire, M., & Purzer, Ş. (2015). A comparison of beginning and advanced engineering students’ description of information skills. Evidence Based Library and Information Practice, 10(2), 127–143. https://doi.org/10.18438/B8TK5Z
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