The Impact of Augmented Reality Devices on Operator Performance in Manufacturing Contexts

Abstract

his study explores the impact of augmented reality (AR) on worker performance in manufacturing contexts through an analysis of case studies extant in the literature. Two specific analyses were conducted to assess the impacts of AR technologies on worker performance in terms of objective and subjective metrics, and in terms of their age, experience with the task and experience with the AR device. Regarding objective metrics, the results showed that the task completion time was reduced for some AR devices (projectors, monitors, tablets, smartphones), whereas the use of the head-mounted display (HMD) increased task-completion time; moreover, the error rate was reduced with any AR device compared with traditional methods. Regarding subjective metrics, the analysis underlined that operator perceived a lower workload with the HMD or the monitor compared with traditional methods. The age of operators did not influence performance, while the operators’ experience allowed for the improvement of human performance.